Orders
1. How to track my order?
2. Can I change my order?
3. What if my order has not yet arrived?
Returns and exchanges
1. How to return an item that is not suitable?
The items are to be returned to the address below:
DHL - For UnicornWAL
19 rue de la chanterie
49124 Saint Barthélémy d'Anjou
2. How long do I have to return an item?
3. Can I return an item if I do not live in France?
4. Do I have to pay to return items?
In the event of a preparation error on our part or a lack of quality, the return costs will be refunded up to 12.00€
Delivery
1. What are the delivery times?
ZONE 1 - STANDARD DELIVERY (Metropolitan France)
6,00€ You receive your order within 3 to 5 working days*. A confirmation email, containing your tracking number will be sent to you from your package
ZONE 2 - STANDARD DELIVERY (Belgium, Luxembourg)
6,00€ You receive your order within 4 to 6 working days*. A confirmation email, containing your tracking number will be sent to you at the start of your package.
ZONE 3 - STANDARD DELIVERY OUTSIDE THE EU (Switzerland, United Kingdom, Dom Tom)
9,00€ You receive your order within 7 to 15 working days*. A confirmation email, containing your tracking number will be sent to you at the start of your package.
ZONE 3 - ZONE 4 - INTERNATIONAL STANDARD DELIVERY (Canada, USA)
13,99€ You receive your order within 7 to 15 working days*. A confirmation email, containing your tracking number will be sent to you at the start of your package.
2. I do not live in France, in which countries do you deliver?
ZONE 2 - Belgium, Luxembourg
ZONE 3 - Switzerland, United Kingdom, Dom-Tom
ZONE 4 - Canada, USA
3. What if I am not there to receive my order?
4. Can I change my delivery address?