SAV & FAQ

Orders

1. How to track my order?

You can track your order by accessing the "History and details of my orders" section accessible from the home page of our site by clicking on your name.

2. Can I change my order?

Once the order is validated, it is impossible to modify it.

3. What if my order has not yet arrived?

Consult your tracking number from the "History and details of my orders" section accessible from the home page of our site by clicking on your name.

Returns and exchanges

1. How to return an item that is not suitable?

If an item does not suit you, you can return it to us within 14 days. The items must be returned to us in a condition that allows them to be put back on sale. That is to say, under their original packaging, without stains or traces of wear, they have neither been washed nor worn (except fitting). Please contact our after-sales service from the contact page and select the "Returns and Exchanges" section. Without a message from you, we will be unable to process your return request.
The items are to be returned to the address below:
DHL - For UnicornWAL
19 rue de la chanterie
49124 Saint Barthélémy d'Anjou

2. How long do I have to return an item?

If an item does not suit you, you can return it to us within 14 days. In the event of a quality defect. (Thread uncovered, printing damaged after washing). You have one month to return the item to us. .

3. Can I return an item if I do not live in France?

We do not accept returns outside France.

4. Do I have to pay to return items?

If you wish to return an item that does not suit you, the sending of returns or exchanges are at your expense.
In the event of a preparation error on our part or a lack of quality, the return costs will be refunded up to 12.00€

Delivery

1. What are the delivery times?

ZONE 1 - STANDARD DELIVERY (Metropolitan France)

6,00€ You receive your order within 3 to 5 working days*. A confirmation email, containing your tracking number will be sent to you from your package

ZONE 2 - STANDARD DELIVERY (Belgium, Luxembourg)

6,00€ You receive your order within 4 to 6 working days*. A confirmation email, containing your tracking number will be sent to you at the start of your package.

ZONE 3 - STANDARD DELIVERY OUTSIDE THE EU (Switzerland, United Kingdom, Dom Tom)

9,00€ You receive your order within 7 to 15 working days*. A confirmation email, containing your tracking number will be sent to you at the start of your package.

ZONE 3 - ZONE 4 - INTERNATIONAL STANDARD DELIVERY (Canada, USA)

13,99€ You receive your order within 7 to 15 working days*. A confirmation email, containing your tracking number will be sent to you at the start of your package.

2. I do not live in France, in which countries do you deliver?

ZONE 1 - Metropolitan France
ZONE 2 - Belgium, Luxembourg
ZONE 3 - Switzerland, United Kingdom, Dom-Tom
ZONE 4 - Canada, USA

3. What if I am not there to receive my order?

If you are not there to receive your order, in the event that no transit voucher has been left in your mailbox, we invite you to reschedule a delivery with the transport service in charge of your order.

4. Can I change my delivery address?

Once the order is placed we are unfortunately not able to change the delivery address. However, you can change it for your next orders from the "Information" page accessible from the home page of our site by clicking on your name.